Billing Manager Missing Transactions

Incident Report for Extensiv

Resolved

This incident has been resolved.

Posted May 02, 2024 - 11:40 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 01, 2024 - 12:50 PDT

Update

Our teams continue to work on a resolution.

Posted Apr 30, 2024 - 16:33 PDT

Identified

We have identified the source of this issue and are working on a fix.

Posted Apr 30, 2024 - 13:38 PDT

Investigating

We are currently investigating an issue for Customers who use Billing Manager where some transactional charges are missing from Billing Manager. We will update this status as more information becomes available.

Posted Apr 30, 2024 - 11:14 PDT

This incident affected: Platform (Billing Manager).