INC-1329 - EDI orders generating a high volume of notifications
Update - We are continuing to work on a fix for this issue.
Nov 29, 2023 - 10:24 PST
Update - We are continuing to work on a fix for this issue.
Nov 28, 2023 - 22:02 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 28, 2023 - 15:00 PST
Investigating - We are currently investigating this issue.
Nov 28, 2023 - 13:06 PST

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
99.98 % uptime
Today
3PL Warehouse Manager ? Operational
SmartPack ? Operational
Small Parcel Suite ? Operational
SmartScan ? Operational
Integration Manager by Extensiv ? Operational
Order Manager by Extensiv ? Operational
Warehouse Manager by Extensiv ? Operational
Extensiv Hub Operational
Support Portal Operational
90 days ago
99.98 % uptime
Today
Integrations Degraded Performance
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
EDI Degraded Performance
90 days ago
100.0 % uptime
Today
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 1, 2023

No incidents reported today.

Nov 30, 2023
UPS - Intermittent issues creating labels and getting rates with UPS
Resolved - This incident has been resolved.
Nov 30, 08:35 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 10:58 PST
Investigating - We are currently investigating this issue.
Nov 29, 10:24 PST
Nov 29, 2023

Unresolved incident: INC-1329 - EDI orders generating a high volume of notifications.

Nov 28, 2023
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023
Scheduled Maintenance for Warehouse Manager
Completed - The scheduled maintenance has been completed.
Nov 22, 00:05 PST
Update - The scheduled maintenance is approaching its conclusion, but we expect it to last a bit longer. Thank you for your patience and understanding.
Nov 21, 23:49 PST
In progress - Scheduled maintenance is currently underway and is expected to last approximately 30 minutes.
Nov 21, 22:59 PST
Scheduled - Scheduled maintenance for Warehouse Manager is set to begin in 30 minutes, starting at 12:00 AM MT
Nov 21, 22:31 PST
Nov 21, 2023
Nov 20, 2023
INC-1324 Platform API Usage Meter Down
Resolved - We have resolved this issue.
Nov 20, 15:16 PST
Identified - We have identified the issue and are implementing a fix.
Nov 20, 11:28 PST
Update - We are currently experiencing a service disruption with our API usage meter in the Support Portal that is causing it to under-report API usage.

Our team is currently working to restore this service. API users may be affected. We apologize for any inconvenience.
Nov 20, 08:07 PST
Update - We are continuing to investigate this issue.
Nov 17, 15:42 PST
Investigating - We are currently experiencing a service disruption with our API usage meter in the Support Portal.

Our team is currently working to restore this service. API users may be affected. We apologize for any inconvenience.
Nov 17, 15:34 PST
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023
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