All Systems Operational

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Platform Operational
90 days ago
99.99 % uptime
Today
3PL Warehouse Manager ? Operational
SmartPack ? Operational
Small Parcel Suite ? Operational
SmartScan ? Operational
Integration Manager by Extensiv ? Operational
Order Manager by Extensiv ? Operational
Warehouse Manager by Extensiv ? Operational
Extensiv Hub Operational
Support Portal Operational
90 days ago
99.99 % uptime
Today
Billing Manager Operational
90 days ago
99.99 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
100.0 % uptime
Today
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
Resolved - The system access issue is resolved. You may still experience some latency on certain processes within Order Management. Thank you for your patience as we work to restore optimal performance.
Nov 15, 17:07 PST
Monitoring - All systems are now operational. We will continue to monitor for any further issues.
Nov 15, 14:56 PST
Update - We're starting to see the Order Management service recover. Please expect intermittent errors. We will send another update once the system is fully recovered.
Nov 15, 14:36 PST
Update - We are now focusing our efforts in restoring the Order Management service. We sincerely apologize for any inconvenience. We will send an additional update in 30 minutes.
Nov 15, 14:13 PST
Identified - We continue to work on the outage for Order Management, however all other systems are now operational.
Nov 15, 13:21 PST
Investigating - We are currently experiencing a service disruption with Extensiv Products.

Our team is currently working to restore the service. All users may be affected. We apologize for any inconvenience.

We will send an additional update in the next 30 minutes.

Nov 15, 12:49 PST
Resolved - This incident has been resolved.
Nov 15, 06:50 PST
Update - We are continuing to monitor for any further issues.
Nov 14, 16:44 PST
Monitoring - The system is now operational. We have identified the root cause and we will continue to work on the permanent fix.
Nov 14, 16:43 PST
Update - We are continuously working on identifying the root cause. We apologize for any inconvenience.
Nov 14, 16:32 PST
Update - We are focusing in on the area of concern and have made significant progress. We are still continuing to work on identifying the root cause. We will provide another update by 4:30 PM PST.
Nov 14, 15:50 PST
Update - We are focusing in on the area of concern and have made significant progress. We are still continuing to work on identifying the root cause.
Nov 14, 15:48 PST
Update - We are continuing to investigate this issue.
Nov 14, 14:56 PST
Investigating - We are currently investigating an issue impacting Order Management. Users are getting "unable to process request" errors when doing different actions within the application.

We apologize for any inconvenience. We will send an additional update in 30 minutes.

Nov 14, 14:26 PST
Nov 14, 2024
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024
Resolved - The Order Grid has returned to normal performance levels. Although the issues have all been resolved, we will continue to monitor to make sure there is no more degradation of service.
Nov 10, 14:54 PST
Update - The Order Grid continues to be operational, albeit with reduced performance. We expect performance to return to normal levels within the next one to two hours. Thank you for your understanding. We will post an additional update at 3 PM PT.
Nov 10, 13:59 PST
Update - We are continuing to monitor for any further issues.
Nov 10, 13:39 PST
Monitoring - We have identified and resolved the root cause of the issue. While the system is now operational, it will require some time to fully reload cached data. As a result, the Order Grid is currently functioning accurately, though the total order count may not yet reflect the updated data. You may experience some latency in the grid as we continue loading additional cached services. Thank you for your patience as we work to restore optimal performance. We will provide an additional update at 2:00 PM PT.
Nov 10, 13:31 PST
Identified - The Order Grid is currently experiencing slower-than-usual performance. While order statuses and updates are now displaying accurately, issues with total order counts and overall grid performance persist. Our team is actively addressing these concerns, and we will provide an update at 1:30 PM PT. Thank you for your patience.
Nov 10, 13:00 PST
Update - We are focusing in on the area of concern and have made significant progress. We are still continuing to work on identifying the root cause. We will provide another update by 1:00 PM PST.
Nov 10, 12:32 PST
Update - We are continuing to investigate this issue.
Nov 10, 11:56 PST
Investigating - We are currently investigating reports of delays in updates within the Order Manager Order Grid. Thank you for your patience as we work to resolve this issue. We will report updates in real time. We will provide an additional update by 12:30 PM PT.
Nov 10, 11:56 PST
Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.