All Systems Operational

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
100.0 % uptime
Today
3PL Warehouse Manager ? Operational
SmartPack ? Operational
Small Parcel Suite ? Operational
SmartScan ? Operational
Integration Manager by Extensiv ? Operational
Order Manager by Extensiv ? Operational
Warehouse Manager by Extensiv ? Operational
Extensiv Hub Operational
Support Portal Operational
90 days ago
100.0 % uptime
Today
Billing Manager Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
100.0 % uptime
Today
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 21, 2025

No incidents reported today.

Nov 20, 2025
Service Interruption
Resolved - This incident has been resolved.
Nov 20, 09:21 PST
Update - We are continuing to investigate this issue.
Nov 20, 09:21 PST
Investigating - We are currently investigation an incident with our cloud provider that is affecting the 3PL System. We will provide updates as they become available.
Nov 20, 09:09 PST
Nov 19, 2025

No incidents reported.

Nov 18, 2025
Integration Manager access interrupted
Resolved - This incident has been resolved.
Nov 18, 06:57 PST
Monitoring - Our partner, Cloudfare, has implemented a fix for this issue. We are now monitoring to insure continued access.
Nov 18, 06:45 PST
Identified - Our partner, Cloudfare, is currently experiencing an issue which is affecting our ability to connect with Cart Rover. Integration Manager users may be affected.

We will resolve this incident once we have received confirmation the issue has been resolved from our partner. We will send an additional update within one hour.
Nov 18, 06:34 PST
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025
Holiday Season Upgrading
Completed - The scheduled maintenance has been completed.
Nov 9, 04:10 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 01:10 PST
Scheduled - Scheduled Infrastructure Upgrades
Date: November 9, 2025
Start Time: 2:00 AM MT
Estimated Duration: Up to 3 hours

As part of our continued commitment to performance and reliability, Extensiv will be performing planned infrastructure upgrades to add additional capacity and improve system speed and stability ahead of the busy season. These upgrades are part of our ongoing effort to ensure the platform continues to perform at the highest level as order volumes increase.

What to Expect
Warehouse Management (WM)
The Warehouse Management system will be taken offline for approximately 30 minutes during this maintenance window to complete required upgrades and database improvements.

Order Management (OM)
Order Management will undergo behind-the-scenes performance enhancements. Customers should not experience any noticeable downtime or interruption during this process.

Billing / Hub
System updates will occur in the background. No customer impact is expected.

Inventory Management (IM)
A brief service interruption may occur if a final upgrade to the database is required, though this will be minimal and carefully monitored.

3PL Warehouse Manager (3W)
A standard three-hour maintenance window is reserved for overall system patching and optimization. Customers will experience two short (less than 5 minutes) connection interruptions as part of this process.

Why This Matters
These proactive upgrades will ensure Extensiv’s platform runs faster, scales seamlessly, and remains dependable throughout the peak holiday season. Our engineering teams will be monitoring closely throughout the maintenance to ensure a smooth and efficient transition.

We appreciate your understanding and partnership as we continue to strengthen the performance and reliability of the Extensiv platform for the months ahead.
Nov 9, 01:04 PST
Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

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