All Systems Operational

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Platform Operational
3PL Warehouse Manager
Operational
SmartPack
Operational
Small Parcel Suite
Operational
SmartScan
Operational
Integration Manager by Extensiv
Operational
Order Manager by Extensiv
Operational
Warehouse Manager by Extensiv
Operational
Extensiv Hub Operational
Integrations Operational
90 days ago
99.99 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
99.98 % uptime
Today
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Integration Manager Database Maintenance Sep 27, 2023 18:00-21:00 PDT
We will be undergoing scheduled maintenance during this time. Please refer to the release notes at https://help.extensiv.com/en_US/integrations-manager-release-notes/im-september-27-2023-%E2%80%93-release-notes for the planned updates during this maintenance.
Posted on Sep 13, 2023 - 12:54 PDT
Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023
Resolved - This incident has been resolved.
Sep 19, 12:04 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 19, 09:38 PDT
Sep 18, 2023
Resolved - This incident has been resolved.
Sep 18, 20:49 PDT
Update - The fix will be implemented tonight, September 18th, 2023 @9PM Mountain time.
Sep 18, 10:19 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 18, 09:22 PDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023
Resolved - This incident has now been resolved. For customers affected by this incident, please consult our troubleshooting guide to resync the affected orders:

https://help.extensiv.com/en_US/troubleshooting-guides/troubleshooting-inc-orders-missing-shipping-addresses

We sincerely appreciate your patience and understanding, and apologize for any inconvenience this may have caused.

Sep 14, 16:33 PDT
Monitoring - We have successfully implemented a fix, and we are closely monitoring the results. All new orders are now being imported correctly. For those orders that were previously affected, our team is actively working on a solution to remedy these orders accordingly. We appreciate your understanding, and we will continue to keep you informed of our progress.
Sep 14, 10:45 PDT
Identified - The issue has been identified and a fix is being implemented.
Sep 14, 08:37 PDT
Update - We are currently investigating reports of a potential service interruption related to EDI order imports and other order integrations with 3PL Warehouse Manager. Preliminary reports indicate that imported orders are missing addresses. We are continuing to investigate this issue.
Sep 14, 08:02 PDT
Update - We are currently investigating reports of a potential service interruption related to order imports with 3PL Warehouse Manager. Please note that this extends beyond just Shopify, as reported earlier. We are continuing to investigate this issue.
Sep 14, 07:24 PDT
Update - Correction: We are currently investigating reports of a potential service interruption related to the synchronization of Shopify orders with 3PL Warehouse Manager (not Warehouse Manager). We apologize for any confusion this may have caused. Further updates will be provided as we gather more information.
Sep 14, 07:01 PDT
Update - We are continuing to investigate this issue.
Sep 14, 06:52 PDT
Update - We are continuing to investigate this issue.
Sep 14, 06:51 PDT
Update - We are continuing to investigate this issue.
Sep 14, 06:50 PDT
Investigating - We are currently investigating reports of a possible service interruption related to the synchronization of Shopify orders with 3PL Warehouse Manager. We apologize for any inconvenience and will post another update as soon as we learn more.
Sep 14, 06:48 PDT
Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

Sep 9, 2023

No incidents reported.