Intermittent OM UI Errors and Performance Issues
Monitoring - We have deployed a fix for the intermittent Order Manager (OM) UI errors and performance degradation. The fix has been released successfully, and we are closely monitoring system performance to confirm the issue is fully resolved.

Thank you for your patience while we worked to address this issue.
Sep 21, 2026 - 13:51 PDT
Update - We are continuing to work on a fix for this issue and are closely monitoring system performance. We will provide another update within the next hour.
Sep 21, 2026 - 12:55 PDT
Identified - We have identified the issue contributing to the intermittent OM UI errors and performance degradation. Our team is actively working on the necessary fix while continuing to monitor system performance.

We will provide another update within the next hour or sooner if new information becomes available.
Sep 21, 2026 - 11:51 PDT
Investigating - We are currently investigating intermittent errors and performance issues affecting the Order Management (OM) user interface. Some users may experience slow page loading, delayed responses, or occasional UI errors while navigating or performing actions in OM.

Our team is actively investigating the issue and monitoring system performance. We will provide another update within the next 30 minutes or sooner if more information becomes available.
Sep 21, 2026 - 11:29 PDT

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Uptime over the past 90 days. View historical uptime.
Platform Degraded Performance
3PL Warehouse Manager Operational
SmartPack Operational
Small Parcel Suite Operational
SmartScan Operational
Integration Manager by Extensiv Operational
Order Manager by Extensiv Degraded Performance
Warehouse Manager by Extensiv Operational
Extensiv Hub Operational
Support Portal Operational
Billing Manager Operational
Integrations Operational
REST API Operational
EDI Operational
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 21, 2026

Unresolved incident: Intermittent OM UI Errors and Performance Issues.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

Order Management: Known Issues Following Recent Update
Resolved - The issue has been resolved, and the system is now operating as expected. We will continue monitoring to ensure stability.
Sep 18, 20:46 PDT
Update - The fix release has been completed successfully, and we expect to see improvements shortly. We’ll continue monitoring to ensure everything is working as expected.
Sep 18, 20:19 PDT
Update - The fix is currently being rolled out, and we are closely monitoring system performance throughout the process. We will provide another update once the rollout is complete.
Sep 18, 19:41 PDT
Update - Monitoring is ongoing, and the system continues to be observed closely following the initial release. We will provide another update within the next hour.
Sep 18, 18:51 PDT
Monitoring - The initial fix release has been completed, and we are actively monitoring the system. If no issues are observed during the next hour, we will proceed with the next phase of the deployment. We will provide another update following the monitoring period.
Sep 18, 18:02 PDT
Update - A fix to address these issues is currently undergoing testing and validation. We will provide another update once testing is complete and the fix is ready for deployment.
Sep 18, 17:02 PDT
Identified - We have identified the following issues within Order Management:

Amazon tracking updates not syncing – Tracking updates are not being pushed to the Amazon channel, and orders shipped in Order Management may not be marked as shipped on Amazon.

Listing SKU update errors – Some users may encounter errors when updating listing SKUs.

General UI navigation latency – Users may experience slower-than-usual response times when navigating the Order Management interface, with occasional redirect errors observed.

Broken tracking hyperlinks in Order History – Tracking hyperlinks in Order History may be broken or unavailable.

Our team is actively investigating these issues and working to restore normal functionality. We will provide updates as more information becomes available.
Sep 18, 16:13 PDT

Sep 17, 2026

No incidents reported.

Sep 16, 2026

No incidents reported.

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Issue with Small Parcel label generation and Rate Shop
Resolved - This incident has been resolved.
Sep 10, 10:30 PDT
Update - We are running final tests on this fix and should have results very shortly.
Sep 10, 09:57 PDT
Update - We are continuing to work on this fix. We will notify you once this is deployed and expect the next update within one hour.
Sep 10, 09:02 PDT
Update - We continue to work on a fix for this issue and expect further update within 30 minutes.
Sep 10, 08:34 PDT
Update - We are continuing to work on a fix for this issue and will provide an update within an hour.
Sep 10, 07:39 PDT
Identified - The issue has been identified and we are currently working on a fix. We will provide further update within one hour.
Sep 10, 06:44 PDT
Update - We continue to investigate this matter and will provide further update within one hour.
Sep 10, 06:40 PDT
Investigating - We are currently investigating an error received when users attempt to generate labels or Rate Shop in Small Parcel. We will provide an update within one hour.
Sep 10, 05:48 PDT

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage