All Systems Operational

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Platform Operational
90 days ago
99.02 % uptime
Today
3PL Warehouse Manager ? Operational
SmartPack ? Operational
Small Parcel Suite ? Operational
SmartScan ? Operational
Integration Manager by Extensiv ? Operational
Order Manager by Extensiv ? Operational
Warehouse Manager by Extensiv ? Operational
Extensiv Hub Operational
Support Portal Operational
90 days ago
100.0 % uptime
Today
Billing Manager Operational
90 days ago
97.91 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
100.0 % uptime
Today
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 22, 2024

No incidents reported today.

May 21, 2024

No incidents reported.

May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024
Resolved - This incident has been resolved.
May 17, 13:16 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 12:42 PDT
Investigating - Shipengine is investigating widespread reports of issues rating UPS shipments and creating UPS labels, with the following error response returned:
"A shipping carrier error occurred: The remote server returned an error: (403) Forbidden."
or
"A shipping carrier error occurred: XML Shipping System is unavailable, please try again later."

May 17, 11:59 PDT
May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024
Resolved - This incident has been resolved.
May 14, 09:55 PDT
Monitoring - Shipengine has identified the cause and has implemented a fix. We are currently monitoring the results.
May 14, 08:41 PDT
Investigating - We are investigating reports of widespread timeouts encountered when attempting to get rates from the ShipEngine API.
May 14, 08:28 PDT
May 13, 2024

No incidents reported.

May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.