All Systems Operational

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
100.0 % uptime
Today
3PL Warehouse Manager Operational
SmartPack Operational
Small Parcel Suite Operational
SmartScan Operational
Integration Manager by Extensiv Operational
Order Manager by Extensiv Operational
Warehouse Manager by Extensiv Operational
Extensiv Hub Operational
Support Portal Operational
90 days ago
100.0 % uptime
Today
Billing Manager Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
100.0 % uptime
Today
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 17, 2026

No incidents reported today.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Pages not fully loading
Resolved - This incident is resolved. If you continue to experience pages not loading as intended, please reach out to Order Manager Support.
Jan 15, 11:25 PST
Monitoring - Our teams have identified and implemented a fix for this incident. We ask that you clear cache and cookies if you are seeing any residual effects. We will continue to monitor this incident and update you again with any additional information.
Jan 15, 08:57 PST
Update - We are seeing some recovery in Order Manager. We ask that users clear cache and cookies on their browser to allow for a clean session to load. We will update you again as soon as we have additional information.
Jan 15, 08:36 PST
Update - Our Order Manager team continues to work on a resolution. We will have another update for you before the end of the hour.
Jan 15, 08:14 PST
Investigating - We are currently investigating reports of pages not loading in Order Manager. Our teams are working diligently to identify and resolve this issue. We will have an update for you in the next 30 minutes.
Jan 15, 07:24 PST
Missing Tracking in Integration Manager
Resolved - We recently experienced an issue where tracking was not properly applied to orders through Integration Manager. This issue has now been resolved.

New orders will pull tracking as normal, and those previously missed will update upon the next scheduled update for that Integration Manager account.
Jan 15, 09:56 PST
SmartScan Pick missing Location or MU Field
Resolved - This incident has been resolved.
Jan 15, 09:50 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 15, 09:12 PST
Update - We continue to work on a fix for this issue. Additional update will be provided within one hour.
Jan 15, 08:13 PST
Identified - We have identified the source of this issue and are now working on a fix. Additional update will be provided within one hour.
Jan 15, 07:16 PST
Update - We are currently investigating an issue where the SmartScan Pick module does not display a field for the picked item's Location or MU. Users who pick orders using SmartScan may be affected. We apologize for any inconvenience.

We will provide an update within 1 hour.
Jan 15, 07:07 PST
Update - We are continuing to investigate this issue and will provide additional update within one hour.
Jan 15, 06:05 PST
Investigating - We are currently investigating an issue where the SmartScan Pick module does not display a field for the picked item's Location or MU. Users who pick orders using SmartScan may be affected. We apologize for any inconvenience.

We will provide an update within 1 hour.
Jan 15, 05:12 PST
Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.

Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

Jan 7, 2026

No incidents reported.

Jan 6, 2026

No incidents reported.

Jan 5, 2026
Rate Shop Slowness and Timeouts
Resolved - This incident has been resolved.
Jan 5, 20:05 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 5, 08:55 PST
Identified - The issue has been identified and a fix is being implemented.
Jan 5, 08:37 PST
Update - We are continuing to investigate this issue and will provide additional update within 30 minutes.
Jan 5, 08:24 PST
Investigating - We are currently investigating an issue affecting Rate Shopping operations, including shipping of orders with an automatic Rate Shop rule. This is being addressed as our top priority and we will provide an update in 30 minutes.
Jan 5, 07:57 PST
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

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