All Systems Operational

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
99.99 % uptime
Today
3PL Warehouse Manager ? Operational
SmartPack ? Operational
Small Parcel Suite ? Operational
SmartScan ? Operational
Integration Manager by Extensiv ? Operational
Order Manager by Extensiv ? Operational
Warehouse Manager by Extensiv ? Operational
Extensiv Hub Operational
Support Portal Operational
90 days ago
99.99 % uptime
Today
Integrations Operational
90 days ago
99.97 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
99.95 % uptime
Today
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 7, 2023
INC-1335 Integration Management Customers Unable to Create New Accounts
Resolved - This incident has been resolved.
Dec 7, 13:14 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 7, 11:51 PST
Identified - The issue has been identified and a fix is being implemented.
Dec 7, 10:56 PST
Investigating - We are currently investigating this issue.
Dec 7, 10:07 PST
Dec 6, 2023

No incidents reported.

Dec 5, 2023
SFTP Service Outage - EDI orders using SFTP may encounter a delay in orders being received
Resolved - This incident has been resolved.
Dec 5, 08:53 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 5, 06:56 PST
Identified - The issue has been identified and a fix is being implemented.
Current status updates are posted here: status.files.com
Dec 5, 06:20 PST
Investigating - We are currently investigating this issue.
Dec 5, 05:27 PST
INC-1329 - EDI orders generating a high volume of notifications
Resolved - This incident has been resolved.
Dec 5, 05:25 PST
Update - We are continuing to work on a fix for this issue.
Nov 29, 10:24 PST
Update - We are continuing to work on a fix for this issue.
Nov 28, 22:02 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 28, 15:00 PST
Investigating - We are currently investigating this issue.
Nov 28, 13:06 PST
Dec 4, 2023

No incidents reported.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
UPS - Intermittent issues creating labels and getting rates with UPS
Resolved - This incident has been resolved.
Nov 30, 08:35 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 10:58 PST
Investigating - We are currently investigating this issue.
Nov 29, 10:24 PST
Nov 29, 2023
Nov 28, 2023
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

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