Update - We are currently experiencing delays in syncing charges to Billing Manager. Charges are continuing to process and will automatically appear in Billing Manager once the sync is complete. No action is required.
Please avoid recalculating charges, as this will not speed up the process and may cause further delays by adding additional charges to the sync queue.
We appreciate your patience as we work to resolve this issue.
Nov 03, 2026 - 12:38 PST
Please avoid recalculating charges, as this will not speed up the process and may cause further delays by adding additional charges to the sync queue.
We appreciate your patience as we work to resolve this issue.
Nov 03, 2026 - 12:38 PST
Monitoring - At this time, Billing Manager may not reflect all charges confirmed in 3PL Warehouse Manager. We have identified the cause of this issue and implemented steps to get these charges synced. This will take some time so we are monitoring and will update this status once completed.
Nov 03, 2026 - 11:25 PST
Nov 03, 2026 - 11:25 PST
About This Site
Welcome to Extensiv's System Status page!
All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.
If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.
Platform
Degraded Performance
3PL Warehouse Manager
Operational
SmartPack
Operational
Small Parcel Suite
Operational
SmartScan
Operational
Integration Manager by Extensiv
Operational
Order Manager by Extensiv
Operational
Warehouse Manager by Extensiv
Operational
Extensiv Hub
Operational
Support Portal
Operational
Billing Manager
Degraded Performance
Integrations
Operational
REST API
Operational
EDI
Operational
Web Properties
Operational
Extensiv Help Center
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.