All Systems Operational

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Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Uptime over the past 90 days. View historical uptime.
Platform Operational
3PL Warehouse Manager Operational
SmartPack Operational
Small Parcel Suite Operational
SmartScan Operational
Integration Manager by Extensiv Operational
Order Manager by Extensiv Operational
Warehouse Manager by Extensiv Operational
Extensiv Hub Operational
Support Portal Operational
Billing Manager Operational
Integrations Operational
REST API Operational
EDI Operational
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 3, 2026

No incidents reported today.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Connectivity issue with Amazon Seller Central
Resolved - This incident has been resolved.
Sep 28, 10:02 PDT
Monitoring - We are continuing to monitor the connectivity issue with Amazon Seller Central.
Connectivity has significantly improved, and the majority of API traffic is now processing successfully. We are continuing to monitor for intermittent failures while we work with Amazon to confirm full recovery.
We will provide another update as additional information becomes available.
Sep 28, 09:25 PDT
Update - We are continuing to investigate the connectivity issue with Amazon Seller Central and are actively working with Amazon to identify the cause.

We are seeing some signs of recovery, with API calls succeeding intermittently and some data processing successfully. However, connectivity has not yet fully recovered and customers may continue to experience delays or intermittent failures.

Our team will continue monitoring closely and will provide another update in 30 minutes.
Sep 28, 08:52 PDT
Investigating - We are currently investigating a connectivity issue with Amazon Seller Central.

Our team is actively investigating this issue and working to restore normal functionality. We will provide update in 30 minutes.
Sep 28, 08:16 PDT

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

No incidents reported.

Sep 24, 2026

No incidents reported.

Sep 23, 2026

USPS Rate Shop Issue
Resolved - We have resolved the issue impacting USPS Rate Shopping. All functions are now fully operational.
Sep 23, 07:30 PDT
Investigating - We are currently investigating issues surrounding Small Parcel Rate Shopping with USPS accounts. This could impact any operation that involves Rate Shopping. We will provide an update within 1 hour.
Sep 23, 07:26 PDT

Sep 22, 2026

Intermittent OM UI Errors and Performance Issues
Resolved - This incident has been resolved.
Sep 22, 08:56 PDT
Monitoring - We have deployed a fix for the intermittent Order Manager (OM) UI errors and performance degradation. The fix has been released successfully, and we are closely monitoring system performance to confirm the issue is fully resolved.

Thank you for your patience while we worked to address this issue.
Sep 21, 13:51 PDT
Update - We are continuing to work on a fix for this issue and are closely monitoring system performance. We will provide another update within the next hour.
Sep 21, 12:55 PDT
Identified - We have identified the issue contributing to the intermittent OM UI errors and performance degradation. Our team is actively working on the necessary fix while continuing to monitor system performance.

We will provide another update within the next hour or sooner if new information becomes available.
Sep 21, 11:51 PDT
Investigating - We are currently investigating intermittent errors and performance issues affecting the Order Management (OM) user interface. Some users may experience slow page loading, delayed responses, or occasional UI errors while navigating or performing actions in OM.

Our team is actively investigating the issue and monitoring system performance. We will provide another update within the next 30 minutes or sooner if more information becomes available.
Sep 21, 11:29 PDT

Sep 21, 2026

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

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