Monitoring - A fix has been implemented and we are monitoring the results.
Feb 10, 2024 - 11:55 PST
Update - We are continuing to investigate this issue.
Feb 09, 2024 - 19:13 PST
Investigating - We are currently investigating this issue.
Feb 09, 2024 - 10:50 PST

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Platform Operational
90 days ago
100.0 % uptime
Today
3PL Warehouse Manager ? Operational
SmartPack ? Operational
Small Parcel Suite ? Operational
SmartScan ? Operational
Integration Manager by Extensiv ? Operational
Order Manager by Extensiv ? Operational
Warehouse Manager by Extensiv ? Operational
Extensiv Hub Operational
Support Portal Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
99.97 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
99.95 % uptime
Today
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 22, 2024

No incidents reported today.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024
Completed - The scheduled maintenance has been completed.
Feb 15, 15:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 15:30 PST
Scheduled - What Is Happening?

We are aware of an issue impacting some users as they log into Extensiv, resulting in a blank screen. This issue is likely due to recent updates we’ve made to enhance your experience with us, and can be quickly resolved.

How To Resolve This Issue

For users experiencing issues when attempting to log in, hard refreshing or clearing your web browser’s cache will resolve the error and allow you to access Extensiv’s applications once again. We’ve prepared a Help Center article to assist you through this process with detailed instructions on both methods for all major web browsers.
Learn more about hard refreshing or clearing your web browsers cache in our Help Center by clicking the link below.
https://help.extensiv.com/frequently-asked-questions/performing-a-hard-refresh-to-view-the-updated-version-of-a-webpage/version/17?kb_language=en_US

Why Is This Happening

When using web browsers to access cloud-based software, some web browsers save information from websites in the cache to improve loading times. However, as we continue to enhance our platform and your experience, the information saved in the cache can result in these errors. We understand the impact of disruption and apologize for the inconvenience.

For further assistance, please contact Extensiv’s support team at (888) 375-2368.

Feb 14, 15:14 PST
Feb 14, 2024
Feb 13, 2024

No incidents reported.

Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024
Resolved - This incident has been resolved.
Feb 10, 12:26 PST
Monitoring - We are pleased to report that the underlying problem with the erroneous account deactivation has been resolved. We have made considerable progress in reinstating access following the unintended deactivation of accounts. This incident had the potential to impact both organizational and individual user levels. We have successfully restored functionality across all applications. We will continue to monitor the situation and share any additional updates or changes should they arise.
If you encounter any issue with accessing your account, please call our support team at (888) 375-2368 for additional assistance.

Feb 10, 09:50 PST
Feb 9, 2024
Resolved - This incident has been resolved.
Feb 9, 19:44 PST
Monitoring - We are pleased to report considerable advancements in reinstating access following the unintended deactivation of accounts and users due to an issue with an erroneous request. This incident had the potential to impact both organizational and individual user levels. We have successfully restored functionality across all applications. We will continue to monitor the situation and share any additional updates or changes should they arise.
If you encounter an issue with accessing your account, please reach out to our support team for additional assistance.

Feb 9, 19:10 PST
Identified - We are pleased to report considerable advancements in reinstating access following the unintended deactivation of accounts and users due to an issue with an erroneous request. This incident had the potential to impact both organizational and individual user levels. We have successfully restored functionality across all applications, with the exception of Warehouse Manager. We will continue to share updates to our progress regularly.
If you encounter an issue with accessing your account, please reach out to our support team for additional assistance.

Feb 9, 17:40 PST
Update - We have been made aware of an issue causing a large number of customer accounts to be deactivated for multiple applications across Extensiv. We believe we have identified the cause of the issue, which led to an erroneous request to be sent out to the various applications to deactivate customer accounts.
We are in the process of working to restore those deactivated accounts. In the meantime, order processes are still operating for all functions that do not require direct user access with the application. We will continue to provide hourly updates as our investigation proceeds.

Feb 9, 16:12 PST
Update - We have been made aware of an issue causing a large number of customer accounts to be deactivated for multiple applications across Extensiv. We believe we have identified the cause of the issue, which led to an erroneous request to be sent out to the various applications to deactivate customer accounts.
We are actively investigating to find a resolution. In the meantime, order processes are still operating for all functions that do not require direct user access with the application. We will continue to provide hourly updates as our investigation proceeds.

Feb 9, 15:02 PST
Update - We are aware of a current outage with multiple Extensiv applications wherein customer accounts are being deactivated and are actively investigating the problem.
Feb 9, 13:50 PST
Update - We are aware of a current outage with Order Manager wherein customer accounts are being deactivated and are actively investigating the problem.
Feb 9, 13:49 PST
Investigating - We are aware of a current outage with Order Manager wherein customer accounts are being deactivated and are actively investigating the problem.
Feb 9, 13:23 PST
Feb 8, 2024

No incidents reported.