All Systems Operational

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Uptime over the past 90 days. View historical uptime.
Platform Operational
3PL Warehouse Manager Operational
SmartPack Operational
Small Parcel Suite Operational
SmartScan Operational
Integration Manager by Extensiv Operational
Order Manager by Extensiv Operational
Warehouse Manager by Extensiv Operational
Extensiv Hub Operational
Support Portal Operational
Billing Manager Operational
Integrations Operational
REST API Operational
EDI Operational
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

Issue with Small Parcel label generation and Rate Shop
Resolved - This incident has been resolved.
Sep 10, 10:30 PDT
Update - We are running final tests on this fix and should have results very shortly.
Sep 10, 09:57 PDT
Update - We are continuing to work on this fix. We will notify you once this is deployed and expect the next update within one hour.
Sep 10, 09:02 PDT
Update - We continue to work on a fix for this issue and expect further update within 30 minutes.
Sep 10, 08:34 PDT
Update - We are continuing to work on a fix for this issue and will provide an update within an hour.
Sep 10, 07:39 PDT
Identified - The issue has been identified and we are currently working on a fix. We will provide further update within one hour.
Sep 10, 06:44 PDT
Update - We continue to investigate this matter and will provide further update within one hour.
Sep 10, 06:40 PDT
Investigating - We are currently investigating an error received when users attempt to generate labels or Rate Shop in Small Parcel. We will provide an update within one hour.
Sep 10, 05:48 PDT

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

Outbound Serialization setting disabled
Resolved - This incident has been resolved.
Aug 28, 06:06 PDT
Update - We continue to work on restoring serialization settings for those affected. We will continue to monitor progress and provide updates.
Aug 27, 14:50 PDT
Identified - Our team has identified an issue where outbound serialization was disabled for some SKUs. No action is required on your part at this time. Restoration is actively underway and we will provide an update once complete. We apologize for the disruption and appreciate your patience as we work to fully resolve this. We will continue to provide updates on progress every 30 minutes.
Aug 27, 12:50 PDT
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