All Systems Operational

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
100.0 % uptime
Today
3PL Warehouse Manager ? Operational
SmartPack ? Operational
Small Parcel Suite ? Operational
SmartScan ? Operational
Integration Manager by Extensiv ? Operational
Order Manager by Extensiv ? Operational
Warehouse Manager by Extensiv ? Operational
Extensiv Hub Operational
Support Portal Operational
90 days ago
100.0 % uptime
Today
Billing Manager Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
100.0 % uptime
Today
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 9, 2024

No incidents reported today.

Oct 8, 2024

No incidents reported.

Oct 7, 2024
AWS experiencing a partial outage
Resolved - This incident has been resolved.
Oct 7, 14:01 PDT
Monitoring - AWS is now reporting that this has been resolved.
Oct 7, 13:16 PDT
Identified - Our upstream provider, AWS, is currently experiencing an issue which is affecting some customer's ability to fully utilize Extensiv products. Users in the us-east-2 region may be affected. See https://health.aws.amazon.com/health/status for more details.

We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.
Oct 7, 13:15 PDT
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Issue creating new Integration Manager accounts
Resolved - This incident has been resolved.
Oct 3, 14:08 PDT
Update - We are continuing to investigate this issue.
Oct 3, 10:53 PDT
Investigating - We are currently experiencing a service disruption with creating new Integration Manager accounts.

Our team is currently working to restore the service. New customers may be affected. We apologize for any inconvenience.
Oct 3, 10:47 PDT
Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
ShipEngine Outage
Resolved - This issue has been resolved.
Sep 26, 10:37 PDT
Monitoring - ShipEngine has released a fix and is monitoring the results.
Sep 26, 09:42 PDT
Update - Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting the ability to create labels and rate shop. See https://status.shipengine.com/ for more details.

We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.
Sep 26, 09:37 PDT
Identified - Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting the ability to create labels and rate shop. See https://status.shipengine.com/ for more details.

We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.
Sep 26, 09:35 PDT
Sep 25, 2024

No incidents reported.

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