All Systems Operational

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
100.0 % uptime
Today
3PL Warehouse Manager Operational
SmartPack Operational
Small Parcel Suite Operational
SmartScan Operational
Integration Manager by Extensiv Operational
Order Manager by Extensiv Operational
Warehouse Manager by Extensiv Operational
Extensiv Hub Operational
Support Portal Operational
90 days ago
100.0 % uptime
Today
Billing Manager Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
100.0 % uptime
Today
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 14, 2026

No incidents reported today.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Unable to ship using Amazon Buy Shipping
Resolved - This incident has been resolved.
Jul 10, 08:16 PDT
Monitoring - A fix has been implemented for the issue affecting the Amazon Buy Shipping service. We are actively monitoring the results to ensure the fix is performing as expected and that normal functionality has been fully restored. We will continue to provide updates as needed.
Jul 9, 16:01 PDT
Identified - We have identified the issue impacting the Amazon Buy Shipping service. Our development team is actively working on a fix to restore normal functionality. We will continue to provide updates as progress is made and will share additional information as soon as it becomes available.
Jul 9, 14:27 PDT
Update - We are continuing to investigate the issue affecting the Amazon Buy Shipping service. Our development team is actively working to determine the root cause and restore normal functionality. We will provide further updates as soon as more information becomes available.
Jul 9, 12:12 PDT
Investigating - We are currently investigating an issue where shipments cannot be created using Amazon Buy Shipping because the available Amazon Buy Shipping services are not allowing users to complete the shipping process. Our development team is actively working to identify the root cause and restore normal functionality. We will provide updates as soon as more information becomes available.
Jul 9, 11:25 PDT
Jul 9, 2026
Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026
Intermittent Order Management Access Disruption
Resolved - The issue affecting the Order Management service has been resolved, and service has been fully restored.
Jul 3, 14:52 PDT
Monitoring - The change has been successfully implemented. We are currently monitoring the system to ensure stability and confirm that all functionality is operating as expected. Further updates will be provided if needed.
Jul 3, 13:32 PDT
Update - We are still implementing the required changes to restore stability for the Order Management service. Our team is actively working through the update, and we will continue to provide progress updates as work continues.
Jul 3, 13:19 PDT
Identified - We have identified a server issue that is causing intermittent access issues with the Order Management service. To restore stability, we need to implement changes to the affected infrastructure. During this work, users may experience temporary interruptions or limited access to the application. Our team is actively working to complete these changes as quickly as possible and will provide updates as progress is made.
Jul 3, 12:33 PDT
Unable to Access Order Management
Resolved - The issue affecting the Order Management service has been resolved, and service has been fully restored. We will continue to monitor the platform as part of our standard operations. Thank you for your patience while we worked to resolve this issue.
Jul 3, 10:07 PDT
Monitoring - A fix has been implemented and service has been restored. We are actively monitoring the service to ensure it remains stable and that all functionality is operating as expected. We will provide a final update once monitoring is complete.
Jul 3, 09:50 PDT
Identified - We have identified the cause of the issue affecting the Order Management service. Our developers are actively implementing a fix and working to restore the service as quickly as possible. We will continue to provide updates on our progress and share the next status update as more information becomes available.
Jul 3, 09:22 PDT
Investigating - We are currently investigating an issue affecting access to Order Management. Some users may be unable to access the service or may experience errors. Our team is actively working to identify the cause and restore normal functionality. We will provide another update as soon as more information is available.
Jul 3, 08:50 PDT
Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

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