All Systems Operational

About This Site

Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
100.0 % uptime
Today
3PL Warehouse Manager ? Operational
SmartPack ? Operational
Small Parcel Suite ? Operational
SmartScan ? Operational
Integration Manager by Extensiv ? Operational
Order Manager by Extensiv ? Operational
Warehouse Manager by Extensiv ? Operational
Extensiv Hub Operational
Support Portal Operational
90 days ago
100.0 % uptime
Today
Billing Manager Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
100.0 % uptime
Today
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 20, 2025

No incidents reported today.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Billing Manager: Invoice Status sync to QuickBooks
Resolved - This incident has been resolved. If you marked invoices Paid between Wednesday morning and 10am Friday will not automatically sync to QuickBooks. These will need to be manually recorded as Paid in QuickBooks.
Jun 13, 11:01 PDT
Update - We are till working to resolve this issue but expect more information on Friday.
Jun 12, 14:29 PDT
Update - We continue to work towards a resolution on this issue.
Jun 12, 11:22 PDT
Identified - We are aware of an issue affecting the sync of invoices' paid status from Billing Manager to QuickBooks and are actively working on a resolution. We appreciate your patience as we address this
Jun 12, 08:19 PDT
Jun 12, 2025
Jun 11, 2025

No incidents reported.

Jun 10, 2025
Extensiv Help Center Intermittent Disruptions
Resolved - This incident has been resolved.
Jun 10, 13:53 PDT
Monitoring - Our Help Center provider, Helpjuice’s platform provider Heroku, is experiencing an issue that is causing our Help Center to intermittently slow down and timeout. See https://status.heroku.com/ for more details.

We will resolve this incident once we have received confirmation that the issue has been resolved from them.
Jun 10, 09:24 PDT
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025
Small Parcel Rate Shopping Error
Resolved - This incident has been resolved.
Jun 6, 13:20 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 6, 10:38 PDT
Identified - The issue has been identified and a fix is being implemented.
Jun 6, 08:03 PDT
Investigating - We are currently investigating an error seen when attempting to Rate Shop in Small Parcel. The error reads: "You cannot perform this because Sequence contains no elements."

We should have an update on this investigation soon.
Jun 6, 07:16 PDT
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