All Systems Operational

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Welcome to Extensiv's System Status page!

All disruptions and downtime that occurs outside of our planned maintenance windows, which are communicated in-app to customers, are tracked on this page.

If you ever find that the system seems to be down or is not working as expected, we encourage you to check this status page first to see if there are any known issues before reporting the disruption to our Support team.

Uptime over the past 90 days. View historical uptime.
Platform Operational
90 days ago
100.0 % uptime
Today
3PL Warehouse Manager Operational
SmartPack Operational
Small Parcel Suite Operational
SmartScan Operational
Integration Manager by Extensiv Operational
Order Manager by Extensiv Operational
Warehouse Manager by Extensiv Operational
Extensiv Hub Operational
Support Portal Operational
90 days ago
100.0 % uptime
Today
Billing Manager Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
90 days ago
100.0 % uptime
Today
REST API Operational
90 days ago
100.0 % uptime
Today
EDI Operational
90 days ago
100.0 % uptime
Today
Web Properties Operational
Extensiv Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 25, 2026

No incidents reported today.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

Feb 17, 2026

No incidents reported.

Feb 16, 2026
UCC Label Printing
Resolved - This incident is now resolved.
Feb 16, 14:57 PST
Monitoring - We are seeing UCC-128 labels printing successfully. Our teams will continue to monitor. Please reach out to our support teams if you experience any additional issues processing UCC-128 labels.
Feb 16, 14:31 PST
Update - We are now seeing UCC-128 labels printing. You may experience some delay in printing. Our teams will continue to investigate the delay in generation and provide an update soon.
Feb 16, 14:04 PST
Update - Our teams continue working diligently to resolved the printing issues seen with UCC-128 labels. We should have an update for you shortly.
Feb 16, 12:30 PST
Update - Our teams continues to investigate these reports. We will update again in 30 minutes with more information.
Feb 16, 10:51 PST
Investigating - Our teams are investigating reports that UCC labels are not printing successfully. We will update this page as new information becomes available.
Feb 16, 09:43 PST
Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026
Blank PDF produced when generating Small Parcel Labels in PDF format
Resolved - This incident has been resolved.
Feb 12, 07:55 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 12, 07:47 PST
Identified - We have Identified the source of this issue and are now working on a fix to be released shortly. I will provide additional update within 30 minutes.
Feb 12, 07:05 PST
Update - We continue to investigate this issue and will provide additional update within 30 minutes.
Feb 12, 06:37 PST
Investigating - We are currently experiencing a service disruption with PDF Carrier Label generation.

Our team is currently working to restore the service. Users who generate carrier labels in Small Parcel in PDF Format may be affected. We apologize for any inconvenience.

We will send an additional update in 30 minutes.
Feb 12, 06:05 PST
Edit BOL Feature producing a PresentationTier Error
Resolved - This incident has been resolved.
Feb 12, 07:36 PST
Monitoring - A fix for this issue has been implemented and we are now monitoring the results.
Feb 12, 07:21 PST
Identified - We have Identified the source of this issue and are now working on a fix to be released shortly. I will provide additional update within 30 minutes.
Feb 12, 07:07 PST
Update - We continue to investigate this issue and will provide additional update within 30 minutes.
Feb 12, 06:38 PST
Investigating - We are currently experiencing a service disruption with the Edit BOL feature.

Our team is currently working to restore the service. Users who use the Edit BOL Feature may be affected. We apologize for any inconvenience.

We will send an additional update in 30 minutes.
Feb 12, 06:04 PST
Feb 11, 2026
Etsy Integration Disruption
Resolved - This incident has been resolved.
Feb 11, 08:57 PST
Monitoring - We have released a fix for this issue and are now monitoring the results.
Feb 11, 08:54 PST
Identified - We are currently experiencing a service disruption with our Etsy Integration where users receive a response of "Shared secret is required in x-api-key header." We have identified the source of this error and are now working on a fix to resolve it.

We will send an additional update in 30 minutes.
Feb 11, 08:52 PST
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