Rate Shop Slowness and Timeouts

Incident Report for Extensiv

Resolved

This incident has been resolved.

Posted Jan 05, 2026 - 20:05 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 05, 2026 - 08:55 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 05, 2026 - 08:37 PST

Update

We are continuing to investigate this issue and will provide additional update within 30 minutes.

Posted Jan 05, 2026 - 08:24 PST

Investigating

We are currently investigating an issue affecting Rate Shopping operations, including shipping of orders with an automatic Rate Shop rule. This is being addressed as our top priority and we will provide an update in 30 minutes.

Posted Jan 05, 2026 - 07:57 PST

This incident affected: Platform (Small Parcel Suite).