User Login: Web Browser Cache Causing Disruption
Scheduled Maintenance Report for Extensiv
The scheduled maintenance has been completed.
Posted Feb 15, 2024 - 15:30 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 14, 2024 - 15:30 PST
What Is Happening?

We are aware of an issue impacting some users as they log into Extensiv, resulting in a blank screen. This issue is likely due to recent updates we’ve made to enhance your experience with us, and can be quickly resolved.

How To Resolve This Issue

For users experiencing issues when attempting to log in, hard refreshing or clearing your web browser’s cache will resolve the error and allow you to access Extensiv’s applications once again. We’ve prepared a Help Center article to assist you through this process with detailed instructions on both methods for all major web browsers.
Learn more about hard refreshing or clearing your web browsers cache in our Help Center by clicking the link below.

Why Is This Happening

When using web browsers to access cloud-based software, some web browsers save information from websites in the cache to improve loading times. However, as we continue to enhance our platform and your experience, the information saved in the cache can result in these errors. We understand the impact of disruption and apologize for the inconvenience.

For further assistance, please contact Extensiv’s support team at (888) 375-2368.
Posted Feb 14, 2024 - 15:14 PST
This scheduled maintenance affected: Platform (Extensiv Hub).