Issue with Billing Manager data downloads

Incident Report for Extensiv

Resolved

This incident has been resolved.

Posted Jun 21, 2024 - 12:57 PDT

Monitoring

A fix has been released for this issue. We are currently monitoring operations to ensure full functionality is restored.

Posted Jun 21, 2024 - 10:46 PDT

Update

We are continuing to work on a fix for this issue and will update this status once that has been released.

Posted Jun 20, 2024 - 13:02 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 20, 2024 - 10:11 PDT

Investigating

We are currently investigating an issue in which data downloads for Billing Manager are not pulling all charge lines. We will update this status as we learn more.

Posted Jun 20, 2024 - 08:35 PDT

This incident affected: Platform (Billing Manager).