'Service Unavailable' error when creating labels with ShipEngine

Incident Report for Extensiv

Resolved

This incident has been resolved.
Posted Aug 12, 2025 - 10:01 PDT

Monitoring

ShipEngine has released a fix for this issue and we are monitoring the results.
Posted Aug 12, 2025 - 09:39 PDT

Identified

Our upstream provider, ShipEngine, has identified the issue and is implementing a fix.
Posted Aug 12, 2025 - 09:23 PDT

Investigating

Our upstream provider, ShipEngine, is currently experiencing an issue which is affecting our ability to generate carrier labels. Users with carrier accounts connected through ShipEngine may be affected. See https://status.shipengine.com/ for more details.

We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider. We will send an additional update in 30 minutes.
Posted Aug 12, 2025 - 09:16 PDT
This incident affected: Platform (Small Parcel Suite).
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