Order Manager - Unable to cancel orders or change warehouse

Incident Report for Extensiv

Resolved

This incident has been resolved.

Posted May 08, 2023 - 07:50 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 08, 2023 - 07:45 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted May 08, 2023 - 07:19 PDT

Update

We are continuing to investigate this issue.

Posted May 08, 2023 - 07:19 PDT

Investigating

We have received reports of various errors being generated when users attempt to cancel orders and/or change warehouses. Users may also see errors in the channel sync view. We are currently investigating this issue.

Posted May 08, 2023 - 06:08 PDT

This incident affected: Platform (Order Manager by Extensiv).