Timeout and 400 responses when attempting to create USPS labels.

Incident Report for Extensiv

Resolved

This incident has been resolved.

Posted Jun 18, 2024 - 13:04 PDT

Monitoring

Error rates for label printing has decreased. We are continuing to monitor reports.

Posted Jun 18, 2024 - 10:41 PDT

Investigating

We are seeing widespread errors when attempting to create labels with Stamps.com. Some instances present as a 504 while others as a 400 response and the following message returned:

"A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: TCP Provider, error: 40 - Could not open a connection to SQL Server)"

Posted Jun 18, 2024 - 10:02 PDT

This incident affected: Platform (Small Parcel Suite).