Small Parcel Error: "A shipping carrier error occurred: Could not refresh authorization credentials in a timely manner."

Incident Report for Extensiv

Resolved

This incident has been resolved.

Posted Sep 09, 2024 - 12:12 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 09, 2024 - 11:47 PDT

Update

We are continuing to work on a fix for this issue.

Posted Sep 09, 2024 - 10:12 PDT

Update

Update: This performance issue is currently effecting UPS carrier services including label creation, rate shopping and OAuth reconnection.

Posted Sep 09, 2024 - 09:37 PDT

Identified

Shipengine is currently experiencing a performance degradation that is effectively affecting its ability to process labels. You may see the following error: "A shipping carrier error occurred: Could not refresh authorization credentials in a timely manner."

You may follow additional updates at status.shipengine.com

Posted Sep 09, 2024 - 09:23 PDT

This incident affected: Platform (Small Parcel Suite, Order Manager by Extensiv).