Delayed Charge Sync to Billing Manager

Incident Report for Extensiv

Update

We are currently experiencing delays in syncing charges to Billing Manager. Charges are continuing to process and will automatically appear in Billing Manager once the sync is complete. No action is required.

Please avoid recalculating charges, as this will not speed up the process and may cause further delays by adding additional charges to the sync queue.

We appreciate your patience as we work to resolve this issue.

Posted Nov 03, 2026 - 12:38 PST

Monitoring

At this time, Billing Manager may not reflect all charges confirmed in 3PL Warehouse Manager. We have identified the cause of this issue and implemented steps to get these charges synced. This will take some time so we are monitoring and will update this status once completed.

Posted Nov 03, 2026 - 11:25 PST

This incident affects: Platform (Billing Manager).